Investors with eBay (NASDAQ: EBAY ) stock in their portfolios will be happy to know that PayPal's long-awaited deal with Discover Financial Services (NYSE: DFS ) officially launches next week. As soon as next Friday, April 19, PayPal's digital payments platform will officially be available to 2 million U.S. retailers that currently accept Discover credit cards.
When PayPal and Discover first announced this partnership last year, PayPal was only available in about 3,000 U.S. stores, most of which were Home Depot (NYSE: HD ) locations. This means that as of next week, PayPal's footprint will more than double in size -- seemingly overnight.
Growth in eBay's PayPal business should push eBay stock higher, particularly because PayPal makes up about 40% of eBay's revenue. Moreover, by leveraging Discover's broad network of merchants, eBay could see its mobile transaction volume hit record highs this year.
Mobile money wars
eBay began testing its PayPal point-of-sale service more than a year ago at thousands of Home Depot stores around the country. Together with Home Depot, PayPal is finding new ways to entice in-store customers to pay with its point-of-sale service. "Home Depot and PayPal have run several promotions in recent months, offering $5, $10 or $25 rewards to users who spend a certain amount in-store with PayPal," Reuters reports.
5 Best Tech Stocks To Watch For 2015: eGain Corp (EGAN)
eGain Corporation (eGain), formerly eGain Communications Corporation, incorporated in September 1997, provides multichannel customer service and knowledge management software for in-house or cloud deployment. The Company�� application suite, eGain Service, is available through both licensed and hosted models. It includes integrated applications for social customer service, Web self-service, e-mail management, paper and fax management, chat, co-browsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These robust applications are built on the eGain OpenCIH platform. The eGain OpenCIH platform enables end-to-end service process management and multichannel, multisite contact center management, and includes certified out of the box integrations with call center, content and business systems. Its applications and platform are built on a service-oriented architecture. It serves a global customer base across a range of industry sectors, including telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing and consumer goods.
Products and Services
eGain Service 9 is a customer service management solution. It consists of a multichannel customer interaction hub (CIH) platform, eGain OpenCIH Platform, and the eGain Web Customer Experience Suite and the eGain Unified Contact Center Suite, which includes applications for social customer service, Web self-service, and the contact center. The eGain OpenCIH Platform centralizes business rules, interactions, knowledge bases, workflow, analytics, administration and integrations in one common foundation. eGain Mail is a solution for processing inbound customer e-mails and providing mission-critical e-mail customer service. Secure messaging, lifecycle audits and real-time archival are some of the features that provide its customers e-mail management platform for their enterprises. Addi! tional modules include eGain Fax to route, track and respond to faxes with the same infrastructure that is used to handle e-mails and Web form submissions.
The Company�� eGain CallTrack is a phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated solution for phone call logging, tracking and resolution, as well as follow-on task management for service fulfillment. eGain Chat gives contact center agents a range of tools for serving customers in real-time. eGain Chat supports two-way, follow me Web browsing so that agents and customers can lead each other to specific Web pages. Its eGain CoBrowse enables contact center agents to provide live collaboration options to online customers and prospects. It gives companies the ability to deliver real-time assistance. The capabilities include enabling the agent and the customer to fill out forms together, creation of business rules for specific Web pages, and allowing phone agents to provide experience by conducting a co-browse session.
The Company�� eGain SelfService is a solution supporting dynamic frequently asked questions (FAQs), topic-based browsing, natural language search, guided help, virtual assistant technology and case tracking. eGain SelfService offers multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this solution are eGain Portals, eGain Guided Help and eGain MessageCenter. eGain Portals deliver a secure and personalized Web self-service gateway, through which customers can retrieve information. This online customer service portal delivers to customers the personal information they want, the way they want to see it, and when they want to see it. Customers can view FAQs, manage their own accounts, review open service tickets, and review their communications with the company within a secure, personalized environment. Its eGain Guided Help gives customers interactive access to the company�� knowl! edge base! , allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses patented search and reasoning technology, coupled with natural language and advanced linguistic processing to search, suggest additional questions and recommend solutions.
The Company�� eGain MessageCenter enables secure and authenticated messaging between a business and its customers. eGain MessageCenter is a secure Web-based portal for customers to read confidential messages, including attachments. Based on a business-configurable option, agent responses to customer inquiries are automatically replaced with a dynamically generated universal resource locator (URL), which directs the customers to the eGain MessageCenter where they authenticate themselves to read the message details. Customers can also send messages to the business through this secure site. All messages are stored within the eGain Platform as part of the multichannel customer history. Its eGain Chatbot is used to create virtual assistants to engage Website visitors, answer their queries, escort them on the Website, and escalate seamlessly to live agents. Chatbots help deflect phone calls to Web self-service, provide memorable and brand-aligned customer service experiences, and increase online sales conversion.
The Company�� eGain Social helps a business monitor the Web and social media sites for conversations about itself. It enables the business to identify and respond to customer inquiries or complaints. It also helps harvest useful content from experts in these channels and develops it into knowledge base articles that can be shared with their other customers. Its eGain Adviser empowers agents handle complex customer interactions. Agents receive guided help for providing contextual up-sell and cross-sell, follow-on service fulfillment and value-added advice through conversations that are compliant with regulations. The solution includes a user interface, integrated workflow and interactive process guida! nce, powe! red by the eGain Inference Reasoning Engine.
The Company�� eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. This solution, in conjunction with eGain Content Adapter, also allows agents to access information stored in external systems. Its eGain IVR enables phone self-service experiences by adding intelligence to interactive voice response, (IVR) and unifying it with other interaction channels, including Web self-service. It offers intelligent dialogs driven by eGain�� case-based reasoning technology and seamless movement across channels.
The Company�� eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers through multiple interaction channels, such as e-mail, phone and SMS. Its eGain AutoClassify enables companies to increase response turnaround and improve problem resolution by categorizing and routing incoming e-mail and other inquiries. It can also be set up to provide auto-suggestions and auto-responses. eGain AutoClassify understands the customer�� issue and routes inquiries to queues based on categories and the confidence level assigned to those categories. Customer interactions can be placed into multiple independent categories.
The Company�� eGain AutoWorkflow enables businesses to automate complex fulfillment processes that require little or no agent interaction once initiated. Tasks initiated from either e-mails, Webforms, or time-driven processes are automatically handled using the capabilities of the eGain Workflow engine. Its eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. SMEs, both internal in the contact ! center an! d external in other departments or companies, are able to fully participate in both solving ongoing problems and suggesting new solutions for inclusion in the knowledge base.
The Company�� eGain Adapters include a set of out-of-the-box integration modules for connecting eGain applications with content repositories, call center telephony solutions, databases and business applications. Its offers three integration modules: eGain Content Adapter, eGain CTI Adapter, and eGain Data Adapter. Its eGain Widgets (Web and Mobile) provides contextual access to the knowledge base and customer accounts from various parts of the businesses��Websites, as well as mobile interfaces.
eGain OnDemand
eGain OnDemand, the software as a service version of the Company�� software suite, is a robust and scalable solution that is used by enterprises to build customer interaction hubs. It hosts applications on servers located in its third party SAS 70 Type II data center. The hosting solution allows rapid deployment of eGain products, including seamless secure access to customer�� in-house data systems; round the clock management of infrastructure, security, servers, operating systems and databases; management systems to monitor servers and applications allowing for availability and performance; easy migration from eGain OnDemand to in-house option and vice-versa. Its value-added services include e-mail spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers.
eGain SLaaS
eGain SLaaS, the solution-as-a-service version of the Company�� software suite. It is designed to take the risk out of mission-critical customer interaction software deployments and enables companies to validate and realize business value with usage-based pricing and no long-term contracts.
Consulting and Education Services
The Company�� global professional services ! organizat! ion provides consulting and education services designed to facilitate customer success and build customer loyalty. Its consulting services group offers rapid implementation services, custom solution development and systems integration services. It provides these services independently or in partnership with systems integrators who have developed consulting expertise on its platform. The Company�� consulting strategy is to increase margins by providing customers with a range of pre-packaged solutions built on top of our product line.The Company�� education services group provides a range of basic and customized training programs to its customers and partners. Training programs are offered either in-person at the customer site, or at one of its global training centers.The Company�� education services strategy is to provide training and delivery methods for its customers and partners.
eGain Customer Support Service
The Company offers a range of support services designed to rapidly respond to inquiries. Its technical support services are available to customers globally under maintenance agreements. Its customer support service strategy is to provide customer support account managers for large enterprise customers. The customer support service team uses eGain�� own software suite to provide services to its customers through customer support service centers located in California, the United Kingdom, and India.
The Company competes with Art Technology Group, Inc., Avaya, Inc., Consona Corporation, Alcatel, InQuira, Inc., Kana Software, Inc., Live Person, Inc., nGenera Corporation, RightNow Technologies, Inc., Microsoft Corporation, Oracle Corporation, Salesforce.com Inc. and SAP Inc.
Advisors' Opinion:- [By John Udovich]
Small cap cloud contact software provider Five9 Inc (NASDAQ: FIVN) saw a small pop when it debuted in an IPO last Friday but its now trended back down to its debut price, meaning its worth taking a closer look at the stock along with some potential peers or benchmarks like Incontact Inc (NASDAQ: SAAS), eGain Corp (NASDAQ: EGAN) and LivePerson, Inc (NASDAQ: LPSN).
- [By Monica Gerson]
eGain (NASDAQ: EGAN) shares fell 3.76% to reach a new 52-week low of $6.40. eGain's trailing-twelve-month ROE is -8.92%
Aeropostale (NYSE: ARO) shares tumbled 6.81% to reach a new 52-week low of $4.57. Aeropostale shares have dropped 65.05% over the past 52 weeks, while the S&P 500 index has gained 15.37% in the same period.
Hot Stocks To Invest In Right Now: Franklin Universal Trust (FT)
Franklin Universal Trust (the Fund) is a diversified, closed-end investment company. The Fund�� primary investment objective is to provide high current income consistent with preservation of capital. Its secondary objective is growth of income through dividend increases and capital appreciation. The Fund invests primarily in two asset classes: high-yield bonds and utility stocks.
The Fund invests in sectors, such as non-energy minerals, utilities, commercial services, communications, consumer durables, consumer non-durables, electronic technology, industrial services, process industries, technology services and transportation. The Fund may invest in the Franklin Institutional Fiduciary Trust Money Market Portfolio (the Sweep Money Fund), an open-end investment company managed by its investment manager. The Fund may invest in restricted securities. The Fund�� investment manager is Franklin Advisers Inc. Its administrative manager is Franklin Templeton Services, LLC.
Advisors' Opinion:- [By Canadian Value]
(FT): A 500-tonne gap in China's gold consumption data is fueling talk that the central bank took advantage of weak prices last year to bulk up its holdings of the precious metal.
- [By Canadian Value]
(FT): Russia's central bank has warned that Russia's consumer lending sector threatens the country's "financial stability", the same day that it revoked the licence of Master Bank, a midsized retail lender.
Hot Stocks To Invest In Right Now: Multimedia Games Holding Company Inc.(MGAM)
Multimedia Games Holding Company, Inc., together with its subsidiaries, engages in the design, manufacture, distribution, and maintenance of gaming machines, video lottery terminals, and associated systems and equipment. The company provides a range of networked gaming systems that control and operate Class II gaming machines, video lottery terminals, and bingo terminals at Native American and commercial gaming facilities. It offers various classic 3-reel and 5-reel mechanical reel games, which provide players with a slot gaming experience; Side Action series of slot games; Maximum Lockdown, a hybrid mechanical reel game; Treasure Top series, a range of 3-reel mechanical games that includes LED lights and a video spinning wheel; TournEvent, a slot tournament system, which allow operators to switch from in-revenue gaming to out-of-revenue tournaments; and High Rise Games. The company also offers back-office accounting and slot management systems that are used to manage the floor operations; and server-based centrally-linked player terminals, which are placed and sold in Class II, video lottery terminal, and bingo settings, as well as standalone player terminals that are placed and sold in Class III settings. It provides its gaming systems to Native American and commercial casino operators in North America; domestic and selected international lottery operators; and charity and commercial bingo gaming facility operators. The company was formerly known as Multimedia Games, Inc and changed its name to Multimedia Games Holding Company, Inc. in April 2011. Multimedia Games Holding Company, Inc. was founded in 1991 and is based in Austin, Texas.
Advisors' Opinion:- [By Rick Munarriz]
Multimedia Games (NASDAQ: MGAM ) is a provider of casino games, growing at a healthier rate than its larger rivals. Another thing it does is make analysts look like perpetual underachievers. If analysts say that the company posted a profit of $0.24 a share in its latest quarter, I'll argue that it held up better than that. History's on my side!
- [By Brian Pacampara]
What: Shares of gaming machine manufacturer Multimedia Games (NASDAQ: MGAM ) surged 19% today after its quarterly results and guidance easily topped Wall Street expectations.
Hot Stocks To Invest In Right Now: Star Gas Partners L.P.(SGU)
Star Gas Partners, L.P., through its subsidiaries, operates as a home heating oil distributor and services provider in the United States. It provides its services to residential and commercial customers to heat their homes and buildings. As of March 31, 2011, the company served approximately 408,000 full-service residential and commercial home heating oil, and propane customers. It also sold home heating oil, gasoline, and diesel fuel to approximately 40,000 customers. In addition, Star Gas Partners installed, maintained, and repaired heating and air conditioning equipment, as well as provided ancillary home services, including home security and plumbing to approximately 11,000 customers. Kestrel Heat, LLC operates as the general partner of the company. Star Gas Partners, L.P. was founded in 1995 and is headquartered in Stamford, Connecticut.
Advisors' Opinion:- [By Louis Navellier]
Star Gas Parnters (SGU) is in the home heating oil and propane business in the Northeast and mid-Atlantic regions of the U.S. The company has used smart acquisitions of smaller competitors to become the nation’s largest retail distributor of home heating oil — Star Gas sells heating oil to about 450,000 residential and commercial customers in its region.
- [By Rich Smith]
Stamford, Conn.-based Star Gas Partners (NYSE: SGU ) is about to get a new CEO.
The company (which, despite the name, actually spends more time delivering oil than gas for home heating), announced Tuesday that Chief Executive Officer Dan Donovan intends to retire on Sept. 30. When that happens, Chief Operating Officer Steve Goldman will move up to take the CEO's chair.
Hot Stocks To Invest In Right Now: MDC Partners Inc (MDCA)
MDC Partners Inc. (MDC), incorporated in 1986, is a provider of marketing communications services to customers worldwide. MDC has operating units in the United States, Canada, Europe and the Caribbean. The Company�� subsidiaries provide a range of marketing communications and consulting services, including advertising, interactive and mobile marketing, direct marketing, database and customer relationship management, sales promotion, corporate communications, market research, corporate identity, design and branding, social media and marketing, ecommerce and other related services. MDC operates in two segments: Strategic Marketing Services and Performance Marketing Services. Effective March 28, 2012, MDC invested in Doner Partners LLC (Doner). Doner is an integrated creative agency. In addition, the Company acquired a 70% interest in TargetCast LLC (TargetCast). TargetCast is a media agency. The Company acquired a 51% interest in Dotbox LLC (Dotbox). Effective January 8, 2014, MDC Partners Inc acquired an undisclosed minority interest in Luntz Global LLC. In February 2014, MDC Partners Inc acquired an undisclosed majority interest in Kingsdale Shareholder Services Inc.
During the year ended December 31, 2011, the Company, through a wholly owned subsidiary, acquired RJ Palmer LLC and a 75% interest in Trade X Partners LLC (Trade X). In 2011, it entered into a transaction through its subsidiary Kwittken PR LLC (Kwittken) acquired 100% of Epoch PR Limited. In 2011, the Company also acquired a 51% interest in AIC Publishing Services LP (AIC). In addition, the Company increased its ownership to 85.3% of Veritas, to 94.0% of 656712 Ontario Limited (Onbrand), to 66.3% of 6Degrees Integrated Communications and 85% of Boom Marketing Inc. during 2011. In 2011, the Company increased ownership in Communifx Partners LLC (Communifx) by 1.3%, and increased its ownership of Varick Media Management LLC (Varick) to 100%. Effective January 31, 2011, the Company, through a wholly owned subsidiary, purchased ! 60% interest in Anomaly Partners, LLC (Anomaly). Effective November 30, 2010, the Company, through a wholly owned subsidiary, purchased 80% interest in each of Kenna Communications LP and Capital C Partners LP.
Strategic Marketing Services
The Strategic Marketing Services segment consists of firms that offer a suite of integrated marketing communication and consulting services, including advertising and media, interactive marketing, direct marketing, public relations, corporate communications, market research, corporate identity and branding, and sales promotion to national and global clients. The Strategic Marketing Services segment consists of the agencies, such as 72andSunny; Allison & Partners; Anomaly; Attention; Bruce Mau Design; Capital C Partners; Colle + McVoy; Concentric Partners; Crispin Porter + Bogusky; Crispin Porter + Bogusky Canada; Hello Design; henderson bas kohn; HL Group Partners; kirshenbaum bond senecal + partners; Kbs+p Canada; Kwittken; Laird + Partners; The Media Kitchen; Mono Advertising; Redscout; Sloane & Company; Varick Media Management; Veritas Communications; Vitro and Yamamoto.
Performance Marketing Services
The Performance Marketing Services segment includes firms that provide consumer insights. The Performance Marketing Services segment consists of agencies, such as 6degrees Communications; Accent; AIC Publishing; Boom Marketing; Bryan Mills Iradesso; Communifx Partners; Computer Composition; Hudsun Media; Integrated Media Solutions; Kenna Communications; Northstar Research Partners; Onbrand; Relevent; RJ Palmer; Source Marketing; TargetCom; Team and Trade X.
The Company competes with Omnicom Group Inc., Interpublic Group of Companies, Inc., WPP Group plc, Publicis Group SA and Havas Advertising.
Advisors' Opinion:- [By Corinne Gretler]
Petrofac Ltd. plunged 15 percent, the most in almost five years. Korian fell 3.8 percent after agreeing to buy Medica SA (MDCA) for 1.1 billion euros ($1.5 billion). Aberdeen Asset Management Plc jumped 13 percent after Lloyds Banking Group Plc agreed to sell its Scottish Widows Investment Partnership unit to the money manager. Sonova Holding AG advanced 6.9 percent as the world�� largest hearing-aid maker raised its full-year forecast after first-half revenue beat analyst estimates.
Hot Stocks To Invest In Right Now: Fuel Tech Inc.(FTEK)
Fuel Tech, Inc. uses a suite of advanced technologies to provide boiler optimization, efficiency improvement, and air pollution reduction and control solutions to utility and industrial customers worldwide. It operates through two segments, Air Pollution Control Technologies and FUEL CHEM Technologies. The Air Pollution Control Technologies segment includes technologies, such as low and ultra low NOx Burners, over-fire air systems, NOxOUT and HERT selective non-catalytic reduction systems, and advanced selective catalytic reduction systems to reduce NOx emissions in flue gas from boilers, incinerators, furnaces, and other stationary combustion sources. This segment distributes its products through direct sales force and agents. The FUEL CHEM Technologies segment uses chemical processes in combination with advanced computational fluid dynamics and chemical kinetics modeling boiler modeling for the control of slagging, fouling, corrosion, opacity, and other sulfur trioxide-r elated issues in furnaces and boilers through the addition of chemicals into the furnace using Targeted In-Furnace Injection technology. This segment?s programs improve the efficiency, reliability, and environmental status of plants operating in the electric utility, industrial, pulp and paper, waste-to-energy, university, and district heating markets; and are installed on combustion units in North America, Europe, China, and India for treating various solid and liquid fuels, including coal, heavy oil, biomass, and municipal waste. It provides operational, financial, and environmental benefits to owners of boilers, furnaces, and other combustion units. The company was founded in 1987 and is headquartered in Warrenville, Illinois.
Advisors' Opinion:- [By John Kell and Lauren Pollock var popups = dojo.query(".socialByline .popC"); ]
Fuel Tech Inc.(FTEK) said its revenue fell 9% in the fourth quarter, dragged down by declines in its air pollution control segment. Revenue and earnings fell short of market expectations. Shares dropped 18% to $5.65 premarket.
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